:root {
      --color-enerple: #1F5B49;
      --color-enerple-dark: #164336;
      --color-tech-green: #7DBA28;
      --color-orange: #E85B0C;
      --color-orange-dark: #B8480A;
      --color-graphite: #122F3D;
      --color-bg-warm: #F7F6F1;
      --color-surface: #FFFFFF;
      --color-text-main: #0C222D;
      --color-text-secondary: #4B5563;
      --color-border: #E5E2DA;
      --font-heading: 'Space Grotesk', -apple-system, BlinkMacSystemFont, sans-serif;
      --font-body: 'IBM Plex Sans', -apple-system, BlinkMacSystemFont, sans-serif;
    }

    body {
      font-family: var(--font-body);
      background-color: #FFFFFF;
      color: var(--color-text-main);
      margin: 0;
      padding: 0;
    }

    /* 1. NAVBAR: BLANCO (#FFFFFF) */
    .site-header {
      background-color: #FFFFFF !important;
      border-bottom: 1px solid var(--color-border);
    }
    .navbar {
      background-color: #FFFFFF !important;
    }

    /* CONTENEDOR CENTRAL UNIFICADO DE 960PX */
    .reclamaciones-container {
      width: 100%;
      max-width: 960px;
      margin-left: auto;
      margin-right: auto;
      padding-left: 24px;
      padding-right: 24px;
      box-sizing: border-box;
    }

    /* 2. BREADCRUMB: GRIS CÁLIDO TÉCNICO (#F7F6F1) */
    .product-detail-breadcrumb {
      background: var(--color-bg-warm) !important;
      border-bottom: 1px solid var(--color-border) !important;
      padding: 12px 0;
      font-size: 0.84rem;
      color: var(--color-text-secondary);
    }
    .product-detail-breadcrumb a {
      color: var(--color-text-secondary);
      text-decoration: none;
      transition: color 0.15s ease;
    }
    .product-detail-breadcrumb a:hover {
      color: var(--color-enerple);
    }
    .product-detail-breadcrumb .sep {
      margin: 0 8px;
      color: var(--color-border);
    }
    .product-detail-breadcrumb .current {
      color: var(--color-text-main);
      font-weight: 600;
    }

    /* 3. SECCIÓN PRINCIPAL (CUERPO EN BLANCO, ESPACIADO VERTICAL AJUSTADO) */
    .reclamaciones-main-section {
      padding: 28px 0 60px;
      background-color: #FFFFFF;
    }

    /* Bloque Superior de Empresa Compacto */
    .reclamaciones-title-header {
      margin-bottom: 18px;
    }
    .page-title-clean {
      font-family: var(--font-heading);
      font-size: 1.85rem;
      font-weight: 700;
      color: var(--color-text-main);
      margin: 0 0 8px;
      letter-spacing: -0.02em;
    }
    .company-strip {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
      gap: 8px 24px;
      padding-top: 10px;
      border-top: 1px solid var(--color-border);
      font-size: 0.84rem;
      color: var(--color-text-secondary);
      line-height: 1.45;
    }
    .company-strip strong {
      color: var(--color-text-main);
    }

    /* TARJETA DEL FORMULARIO CON PROFUNDIDAD / DESPEGUE VISUAL */
    .form-clean-card {
      background: #FFFFFF;
      border: 1px solid var(--color-border);
      border-radius: 4px;
      padding: 30px 32px;
      box-shadow: 0 1px 3px rgba(28, 34, 38, 0.08), 0 1px 2px rgba(28, 34, 38, 0.04);
    }
    @media (max-width: 640px) {
      .form-clean-card {
        padding: 20px 16px;
      }
    }

    /* Encabezados de Sección */
    .section-subtitle {
      font-family: var(--font-heading);
      font-size: 1.05rem;
      font-weight: 700;
      color: var(--color-enerple);
      margin: 28px 0 18px;
      padding-bottom: 8px;
      border-bottom: 1px solid var(--color-border);
    }
    .section-subtitle:first-of-type {
      margin-top: 0;
    }

    /* Grillas */
    .row-2 {
      display: grid;
      grid-template-columns: 1fr 1fr;
      gap: 16px;
    }
    .row-doc {
      display: grid;
      grid-template-columns: 130px 1fr;
      gap: 16px;
    }
    @media (max-width: 600px) {
      .row-2, .row-doc {
        grid-template-columns: 1fr;
        gap: 12px;
      }
    }

    /* Campos y Etiquetas */
    .field-group {
      display: flex;
      flex-direction: column;
      gap: 6px;
      margin-bottom: 16px;
    }
    .field-group label {
      font-size: 0.84rem;
      font-weight: 600;
      color: var(--color-text-main);
    }
    .field-group label .req {
      color: var(--color-orange);
      font-weight: 700;
    }

    /* Controles de Texto */
    .field-input, .field-textarea {
      width: 100%;
      box-sizing: border-box;
      padding: 10px 13px;
      font-family: var(--font-body);
      font-size: 16px;
      color: var(--color-text-main);
      background: #FFFFFF;
      border: 1px solid var(--color-border);
      border-radius: 4px;
      outline: none;
      transition: border-color 0.15s ease, box-shadow 0.15s ease;
    }
    .field-input:focus, .field-textarea:focus {
      border-color: var(--color-enerple);
      box-shadow: 0 0 0 2px rgba(232, 89, 12, 0.25);
      outline: none;
    }
    .field-textarea {
      min-height: 95px;
      resize: vertical;
    }

    /* Select con Chevron Custom */
    .field-select {
      width: 100%;
      box-sizing: border-box;
      padding: 10px 38px 10px 13px;
      font-family: var(--font-body);
      font-size: 16px;
      color: var(--color-text-main);
      background-color: #FFFFFF;
      background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%234B5563' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
      background-repeat: no-repeat;
      background-position: right 12px center;
      background-size: 16px 16px;
      border: 1px solid var(--color-border);
      border-radius: 4px;
      outline: none;
      appearance: none;
      -webkit-appearance: none;
      -moz-appearance: none;
      cursor: pointer;
      transition: border-color 0.15s ease, box-shadow 0.15s ease;
    }
    .field-select:focus {
      border-color: var(--color-enerple);
      box-shadow: 0 0 0 2px rgba(232, 89, 12, 0.25);
      outline: none;
    }

    /* Radio Buttons Custom */
    .custom-radio {
      appearance: none;
      -webkit-appearance: none;
      width: 18px;
      height: 18px;
      border: 2px solid var(--color-border);
      border-radius: 50%;
      background: #FFFFFF;
      margin: 0;
      cursor: pointer;
      display: inline-grid;
      place-content: center;
      flex-shrink: 0;
      transition: border-color 0.15s ease, box-shadow 0.15s ease;
    }
    .custom-radio::before {
      content: "";
      width: 8px;
      height: 8px;
      border-radius: 50%;
      background: var(--color-enerple);
      transform: scale(0);
      transition: transform 0.15s ease-in-out;
    }
    .custom-radio:checked {
      border-color: var(--color-enerple);
    }
    .custom-radio:checked::before {
      transform: scale(1);
    }
    .custom-radio:focus-visible {
      outline: 2px solid var(--color-orange);
      outline-offset: 2px;
    }

    /* Radio inline Producto / Servicio */
    .radio-inline-group {
      display: flex;
      gap: 24px;
      padding: 8px 0;
    }
    .radio-label-inline {
      display: inline-flex;
      align-items: center;
      gap: 8px;
      font-size: 0.9rem;
      font-weight: 500;
      cursor: pointer;
      color: var(--color-text-main);
    }

    /* Tarjetas de Selección: Reclamo vs Queja */
    .tipo-atencion-box {
      display: grid;
      grid-template-columns: 1fr 1fr;
      gap: 16px;
      margin-bottom: 18px;
    }
    @media (max-width: 560px) {
      .tipo-atencion-box {
        grid-template-columns: 1fr;
      }
    }
    .tipo-card {
      border: 1px solid var(--color-border);
      border-radius: 4px;
      padding: 16px;
      cursor: pointer;
      background: #FAFAFA;
      transition: all 0.15s ease;
      display: flex;
      flex-direction: column;
      gap: 6px;
    }
    .tipo-card:hover {
      border-color: #CBD5E1;
    }
    .tipo-card.selected#card_reclamo {
      border: 1.5px solid var(--color-enerple);
      background: #F0FDF4;
    }
    .tipo-card.selected#card_queja {
      border: 1.5px solid var(--color-orange);
      background: #FFF4ED;
    }
    .tipo-card-title {
      font-weight: 700;
      font-size: 0.94rem;
      display: flex;
      align-items: center;
      gap: 10px;
      color: var(--color-text-main);
    }
    .tipo-card.selected#card_reclamo .tipo-card-title {
      color: var(--color-enerple);
    }
    .tipo-card.selected#card_queja .tipo-card-title {
      color: var(--color-orange-dark);
    }
    .tipo-card.selected#card_queja .custom-radio:checked {
      border-color: var(--color-orange);
    }
    .tipo-card.selected#card_queja .custom-radio::before {
      background: var(--color-orange);
    }
    .tipo-card-sub {
      font-size: 0.78rem;
      color: var(--color-text-secondary);
      line-height: 1.45;
      padding-left: 28px;
    }

    /* NOTA LEGAL PLANA (LEY 31435) - TEXTO PLANO DISCRETO SIN SUBRAYADOS NI RESALTADOS */
    .legal-notice-note {
      border-top: 1px solid var(--color-border);
      padding-top: 14px;
      margin: 22px 0 16px;
      font-family: var(--font-body);
      font-size: 13px;
      color: var(--color-text-secondary);
      line-height: 1.55;
      background: transparent;
      text-decoration: none;
    }

    /* Checkbox Custom (Declaración Jurada) */
    .decl-container {
      display: flex;
      align-items: flex-start;
      gap: 12px;
      margin: 18px 0 24px;
      cursor: pointer;
    }
    .custom-checkbox {
      appearance: none;
      -webkit-appearance: none;
      width: 18px;
      height: 18px;
      border: 2px solid var(--color-border);
      border-radius: 4px;
      background: #FFFFFF;
      margin: 2px 0 0;
      cursor: pointer;
      display: inline-grid;
      place-content: center;
      flex-shrink: 0;
      transition: border-color 0.15s ease, background-color 0.15s ease, box-shadow 0.15s ease;
    }
    .custom-checkbox::before {
      content: "";
      width: 10px;
      height: 10px;
      clip-path: polygon(14% 44%, 0 65%, 50% 100%, 100% 16%, 80% 0%, 43% 62%);
      transform: scale(0);
      background-color: #FFFFFF;
      transition: transform 0.15s ease-in-out;
    }
    .custom-checkbox:checked {
      border-color: var(--color-enerple);
      background-color: var(--color-enerple);
    }
    .custom-checkbox:checked::before {
      transform: scale(1);
    }
    .custom-checkbox:focus-visible {
      outline: 2px solid var(--color-orange);
      outline-offset: 2px;
    }
    .decl-text {
      font-size: 0.84rem;
      color: var(--color-text-secondary);
      line-height: 1.45;
    }

    /* Botón de Envío */
    .btn-submit {
      width: 100%;
      background: var(--color-enerple);
      color: #FFFFFF;
      font-family: var(--font-heading);
      font-size: 1rem;
      font-weight: 700;
      padding: 14px 20px;
      border: none;
      border-radius: 4px;
      cursor: pointer;
      transition: background 0.15s ease, transform 0.15s ease;
      letter-spacing: 0.01em;
    }
    .btn-submit:hover {
      background: var(--color-enerple-dark);
    }
    .btn-submit:focus-visible {
      outline: 2px solid var(--color-orange);
      outline-offset: 2px;
    }
    .btn-submit:disabled {
      opacity: 0.6;
      cursor: not-allowed;
    }

    /* Caja de Errores */
    .error-box {
      background: #FEF2F2;
      border: 1px solid #FECACA;
      color: #991B1B;
      padding: 12px 16px;
      border-radius: 4px;
      margin-bottom: 18px;
      font-size: 0.86rem;
      display: none;
    }

    /* PANTALLA DE CONFIRMACIÓN / HOJA GENERADA */
    .success-hoja {
      background: #FFFFFF;
      border: 1px solid var(--color-border);
      border-radius: 4px;
      padding: 32px;
      display: none;
      box-shadow: 0 1px 3px rgba(28, 34, 38, 0.08), 0 1px 2px rgba(28, 34, 38, 0.04);
    }
    .success-header {
      display: flex;
      justify-content: space-between;
      align-items: center;
      flex-wrap: wrap;
      gap: 16px;
      padding-bottom: 18px;
      border-bottom: 2px solid var(--color-enerple);
      margin-bottom: 20px;
    }
    .hoja-num {
      font-family: var(--font-heading);
      font-size: 1.25rem;
      font-weight: 700;
      color: var(--color-enerple);
      background: #F0FDF4;
      border: 1px solid #BBF7D0;
      padding: 8px 16px;
      border-radius: 4px;
    }
    .success-copy-alert {
      background: #EFF6FF;
      border: 1px solid #BFDBFE;
      border-radius: 4px;
      padding: 14px 16px;
      font-size: 0.84rem;
      color: #1E40AF;
      line-height: 1.5;
      margin-bottom: 22px;
    }
    .success-copy-alert strong {
      color: #1E3A8A;
    }
    .hoja-grid {
      display: grid;
      grid-template-columns: 1fr 1fr;
      gap: 14px;
      font-size: 0.86rem;
      margin-bottom: 20px;
    }
    @media (max-width: 580px) {
      .hoja-grid {
        grid-template-columns: 1fr;
      }
    }
    .hoja-item-lbl {
      color: var(--color-text-secondary);
      font-size: 0.74rem;
      text-transform: uppercase;
      margin-bottom: 2px;
      font-weight: 600;
    }
    .hoja-item-val {
      font-weight: 600;
      color: var(--color-text-main);
    }
    .hoja-block {
      background: var(--color-bg-warm);
      border: 1px solid var(--color-border);
      border-radius: 4px;
      padding: 12px 14px;
      margin-bottom: 14px;
      font-size: 0.86rem;
    }
    .hoja-block-title {
      font-size: 0.74rem;
      font-weight: 700;
      color: var(--color-text-secondary);
      text-transform: uppercase;
      margin-bottom: 4px;
    }
    .actions-row {
      display: flex;
      gap: 12px;
      margin-top: 26px;
      flex-wrap: wrap;
    }
    .btn-sec {
      background: #F1F5F9;
      color: #334155;
      padding: 12px 20px;
      border-radius: 4px;
      font-size: 0.88rem;
      font-weight: 600;
      text-decoration: none;
      border: 1px solid var(--color-border);
      cursor: pointer;
      display: inline-flex;
      align-items: center;
      gap: 8px;
    }
    .btn-sec:hover {
      background: #E2E8F0;
    }

    @media print {
      header, footer, .newsletter-section, .whatsapp-float, .actions-row, .product-detail-breadcrumb {
        display: none !important;
      }
      body, .reclamaciones-main-section, .reclamaciones-container, .success-hoja {
        background: #FFFFFF !important;
        border: none !important;
        padding: 0 !important;
        margin: 0 !important;
      }
      .success-hoja {
        display: block !important;
      }
      #formContainer {
        display: none !important;
      }
    }